Your Account
To modify your account details (e.g. your Shipping address), view previous orders, view your quotes, and more, click here. If you have forgotten your account password, click here (note: your e-mail address is your user name).
Order Security
This site uses the latest encryption technology to ensure that every transaction is a safe one. All transactions are processed over the Secure Socket Layer (SSL).
Your Privacy
We will not rent or sell your name, address, email address, credit card information or any other personal information to any third party. If you have purchased from us or have created an account with us, we may occasionally update you via email to announce special discounts or new features. If you do not wish to receive email from us, simply follow the instructions to unsubscribe.
Shipping
All International and Domestic shipments shall be sent via UPS, Fedex, or DHL fully insured and with signature required. For the protection of our customers, Digital Watchguard performs an address verification on all orders and shall only ship packages to the known billing address or an authorized shipping address listed on the credit card. If you would like to ship your order to an address other than one listed on your credit card, you must fill out a credit card authorization form.
Payment Terms
We accept Visa, Master Card, American Express, and Discover for US Customers. To get set up with an account on Credit Terms or COD terms, you must fill out a credit application which can be found on our Forms Page. Until your application is approved, all orders will not be shipped until full payment is received and cleared. We also accept wire transfers and payment via check or cash. International (Non US) orders must be paid via check in advance or wire transfer. Please call us for wire transfer instructions.
General Return Policy
DWG offers a limited* 14 day money back return policy. There will be a 20% restocking fee on all returned or refused goods. Returns are only accepted on unopened, unused restockable as brand new goods. After 14 days there are no returns on any items. If free shipping was offered on any items, the customer will now be responsible for the cost of the initial shipping in addition to the 20% restocking fee.
*There are absolutely no returns on cable products, DVRs, batteries, software or computer components.
If you observe that the box in which your items arrived in appears damaged by the shipping provider, you must contact us immediately upon receipt so we can arrange an on-site evaluation by our Shipping Provider.
An RMA number is required for all packages shipped to DWG by a customer, or the package will be refused automatically by our receiving department. To get an RMA number, please fill out the RMA request form from our Forms page.
Warranty Policy
The warranty is established and honored by the manufacturer of each product and not by DWG.
DWG is is acting as an agent to the manufacturer on behalf of the customer when handling warranty service for any product. If the manufacturer determines that the product is out of warranty, installed improperly, abused, or not defective, customer shall pay DWG any charges relating to the good as well as the replacement product if previously given in advance.
DWG encourages Customers to return products directly to the manufacturer or other approved service location for prompt warranty or other repair service. As a convenience to and on behalf of the Customer, DWG will ship products for warranty or other service to the appropriate vendor, in which event any repair, shipping or handling costs will be passed to the Customer. | 
